You`re in Demand - working ver6 - (ppt)
Download
Report
Transcript You`re in Demand - working ver6 - (ppt)
You’re in Demand
Administrative Professionals
Making Waves — Creating Opportunities!
WBEA/CBEA 2012 Regional Conference
Fairmont Hotel
Newport Beach, CA
Saturday, February 18, 2012
Donna Anderson, CAP-OM
Solano Community College
Fairfield, California
Office Technology
Administrative Assistant
Legal Specialist
Medical Office Specialist
Medical Transcription Specialist
Certificate of Achievement, 31.5—33 units
Associate in Science Degree, 60 units
Job-Direct Certificates, 9.5—14.5 units
Medical Front Office Clerk, 34 units
http://www.solano.edu/catalog/catalog_201112/section4.pdf
pages 236-242
Medical Front Office
Certificate Program
Medical Front Office
Certificate Courses
Why?
Transition to college life
Small, structured groups
Fewer options
Clearer pathway
Learning community
Take several courses together
Include time management and study skills
Raising success rates
SCC Career Education Fair
65 Years of Building Careers
Sunday, May 1st, 10:00am-3:00pm
2nd Annual Career Education Fair
Sunday, May 6th, 10:00am-3:00pm
Career Fair Form
Theresa Savarese
San Diego City College
San Diego, California
What Professionals Are Saying
Soft skills: employers make sure your
personality “fits” the job description—how
you handle people and situations
— SoftSkills Training (Jim Stedt)
Be “in sync” with the executive: know how
they think and how to make them look good
— City Heights Assistant Director (Sylvia Smith)
Ability to use current technology and how to
adapt quickly to changing circumstances
— College President Executive Assistant (Erin
Flanagan)
Administrative Office Management
Three-Year BESAC Mini-Grant Work
Administrative Office Professional
Bilingual Office Professional
Customer Service Skills and Ethics
Legal Office Management
Medical Records / Medical Management
Records Information Management
Speech Recognition
Virtual Office Management
BESAC homepage — www.calbusinessed.org
ADMINISTRATIVE OFFICE MANAGEMENT
Administrative
Office Professional
Professional
Assistant
Bilingual Office Professional
Customer Service Skills and Ethics
Legal Office Management
Medical
Office Professional
Records Information
Management Professional
Medical Records
Medical Management
Electronic Records
Records Information
Management Professional
Speech Recognition
Virtual
Office Professional
Administrative
Office Professional
Accounting
Professional
Sales, etc.
Certificates of Performance
Certificates of Achievement and
Associate in Science Degrees
What’s Next at
San Diego City College
Virtual Assistant Program (both certificate
and degree)
Take existing programs from across state and
BESAC curriculum as models
Work with local VA professional(s) for industry
input
Will be online within the year to open in a new
building!
Peg Saragina
Santa Rosa Junior College
Santa Rosa, California
An Integrated Approach to
Training the 21st Century Workforce
Soft Skills
Globalization
Technology
Soft Skills
SCANS workplace know-how (pub. 1993)
wdr.doleta.gov/SCANS/teaching/teaching.pdf
Communication skills
Teamwork
Creativity/innovation
Responsibility
Problem solving
Self-management
Integrity and work ethics
Partnership for 21st century
skills (pub. 2009)
Soft Skills
Technology
Microsoft Office and standard software
Information literacy
Web 2.0 (cloud computing)
Social media — various online
technology tools;
communication via the
internet to share info
and resources
Digital devices
Technology
Globalization
Inter-cultural communication
Cultural values and norms
Business culture and practices
Travel arrangements
Hosting international visitors
Geography, holidays, etc.
Globalization
Core Courses
Offered Fall and Spring
Recommended 1st Semester Courses
BOT 56A
Workforce Issues for
Office Professionals
3.0
BOT 56B
Career Planning for
Office Professionals
1.0
Fall Only Courses
BOT 59.1
BOT 59.2
Spring Only Courses
Applied Office
Technology Skills
4.0
Business Records Skills
4.0
BOT 59.3
Marketing Your Skills
(usually last semester)
BOT 154
Office Procedures for
the 21st Century
Fall, Spring, Summer Course
BOT 99i
3.0
Internship (last semester) 2.0
10 hrs/week
Paid employment
3.0
Career Ladder
Use of Student Teams
Games, coaching, training
Mini-lessons as needed, applicable to current
issue
Tuckman’s model of stages of team development
(forming, storming, norming, performing)
Communication textbook
Team meetings with agendas and minutes/notes
Roles: facilitator, recorder, and timekeeper
Monthly evaluations of each team member
Use technology (laptops, pulse pens,
social media, etc.)
Assessing Progress
Use of Technology Within Course
Instructions:
List the assignment at the top and check each technology used for that assignment.
Diigo social bookmarking
Doodle (appointments, polls)
Dropbox (file management)
Freeconference call
Freescreensharing
Google calendar
Google docs
Google groups
iGoogle personalized page
iPod Touch
Jing (screen capture)
Laptops
LinkedIn
An Integrated Approach to
Training the 21st Century Workforce
Soft Skills
Globalization
Technology
Nancy Noe
Linn-Benton Community College
Albany, Oregon
Oregon’s Administrative
Office Professional (AOP)
Statewide Consortium
Why a State-Wide Program?
Industry needs
Industry driven content
Skilled labor market need
Diverse skills needed
Consistent quality
Why a State-Wide Program?
Student needs
Transferability
Articulation
High school through to university
Career pathways
Beginning Steps
Sponsoring college(s) contact state
educational representative to determine
required procedures
Identify participating colleges
Form consortium
Create Web site for consortium communication
Consortium Member
Responsibilities
Identify sponsoring college(s)
Identify “Leads” for coordinating business
Create bylaws that govern consortium
Bylaws (template)
Members get approval to serve as official
representative of each college; submit
request to participate to consortium/state
Consortium Member
Responsibilities
Identify standardized Skill Sets
Oregon Skill Sets
Align course content with Skill Sets (70%)
Generate list of core courses
Negotiate additional courses that may be
substituted
Solicit industry input and approval through
the formation of a state-wide advisory board
Finalize list of courses for state-wide degree
EST
ER
N
SO
UT
H-W
ND
CC
PO
MT
.
RT
LA
HO
O
D
N-B
EN
TO
LIN
LA
NE
CLA
KL
A
TS
OP
MA
TH
AS
CK
AM
BA101
4
CLA
BAZ05.01/02
Introducti on to Bus i nes s
CH
EM
EK
ET
A
2011-12 Updates shaded in Lt. Green
BL
UE
MO
UN
TA
IN
Administrative Office
Professional Degree
( 10-11 Updates Shaded in Light Orange )
N
2011-2012 AOP Matrix
Core Cluster (Mandatory)
BAZ08.01
Bus i nes s Law
3--4 cr.
BAZ02.01/02
Bus i nes s Communi cati ons
3--4 cr.
BAZ06.01--03
Human Res ources Mgmt
3--4 Credi ts Accepted
BAZ02.05/06
Human Rel ati ons /Organi zati ons
3--4 cr
BAZ03.01
Management Fundamental s
(or)
Offi ce Management
3--4 Credi ts Accepted
BAZ09.03
Cooperati ve Work Experi ence
Wi th Caps tone cours e=2-3 credi ts
Wi thout Caps tone cours e=4-6 cr.
(mi ni mum hours : 120)
BAZ09.02/03
Job Succes s Ski l l s , Pre-empl oyment
Semi nar, Job Search
4
BA 101
4
BA226
4
4
BA214
3
BA224
3
4
BA101
4
4
BA101
4
4
BUS101
4
4
BA101
4
4
BA101
4
4
BA101
4
4
BA101
4
4
BA226
4
4
BA226
4
4
BA226
4
4
BUS226
3
3
BA226
4
4
BA226
3
3
BA226
4
4
BA226
4
4
3
BA214
3
3
BA205
4
4
BA214
3
3
BUS214
3
3
BA214
4
4
OA215
4
4
BA205
4
4
BA205
4
4
BA230
4
BA205
(under dev)
3
3
BA251
Embedded
4
BA224
3
3
BUS224
3
3
BA224
3
3
BA224
3
3
BA224
3
3
BA224
3
3
BA224
3
3
BA285
3
3
BA285
3
3
BA285
Gen Ed
3
BA285 or
BA277
3
3
BT130
3
3
BA285
4
BA206
4
4
BA251
3
3
BA206
4
BA280
3
3
BT280C
3
3
BA280
3
BA284
1
1
BT280C
BA214
Embedded
Embed
(BA280)
4
CIS101
CA118A
CA213
Embedded
BA131
4
BAZ04.01/02
Intro. Bus i nes s Computer Appl i cati ons
BA131
4
Computer Li teracy
1--2 Credi ts Accepted
Thi s category does not i ncl ude the
s oftware appl i cati ons porti on.
BAZ04.01
10-Key Data Entry
1--2 Credi ts Accepted
Thi s i s added to the cl us ter area to al i gn
wi th cl us ter s ki l l (above). Advi s ory Board
i ndi cates i t i s neces s ary s ki l l . Mus t have
thi s s ki l l embedded or as s tand-al one
cours e.
BAZ02.04
Pres entati on Software
1--2 Credi ts Acceptabl e
Thi s i s added to cl us ter area to al i gn wi th
cl us ter s ki l l (above)
Subtotals--Core Cluster
BA224
4
CIS101
CA118A
4
Embed
(BA131)
BT220
3
3
Embed
(BA131)
4
BT131
2
2
CA208
3
32
3
29
BA285
3
3
BUS 285
3
3
BT112 Team
Bl dg. Ski l l s
3
4
BA206
3
3
BUS206
3
3
BA206
3
3
OA 251
3
3
BT 250
BA250
3
3
BA206
3
3
BA206
3
3
OA280
3
3
BUS280
2
2
BA280
3
3
OA280
4
4
WE280
3
3
OS280F
4
4
BA280
4
OA281
1
1
TEX280
1
1
BA195
2
2
OA109, 270
2
2
MO214
1
1
Embedded
(OS280
F/OS245)
CS131
2
2
BUS 131
4
4
CS120
OA120
3
3
BA131
4
4
CAS 133
4
Embedded
(BUS131)
CS120
Embedded
Gen Ed Req
Embedded
OA120
(OA131O)
Wi ndows &
Comp
Fundmtl s .
1
OST 131
1
BT010
(embed,
program
prereq, s ee
note bel ow)
2
Embedded
(Bus
131/CAS
245)
4
Computer
Li teracy
Exam
PASS requi red
BT121
1
CS131
2
1
Embed
(BA131)
2
OA131
1
MIC207
2
28
BA285
Embedded
OA251
BA101
4
31
1
27
Core Focus (Mandatory)
Embedded
(CS120;
BT228)
26
Embedded
(BA131)
Embedded
OA125 Doc
Proc & Form
OA130/135
OA131P
PowerPt
Fund.
1
27
BT124
3
1
33
4
Embedded
(CAS 133)
3
BT210ZPB
1
BA284
(under dev)
1
1
OS131
1
Embedded
(CS 120)
1
Embed
(CAS133)
30
CS 120
4
OA220
1
(Us e Fi el d
Experi ence
unti l
caps tone i s
devel oped)
30
Process of Approval
Submit labor market supply and demand
worksheet (LMI worksheet form)
Sponsoring college submits notice of intent
(form)
Sponsoring college submits application
(form)
Dolores Blanton, CAP-OM
Chaffey College
Rancho Cucamonga, California
You’re in Demand —
Administrative Professionals
How to Enhance Your Administrative
Career Through Certification
Administrative Assistants Need To
Commit to Skill Development
Essential to actively pursue continuing
education opportunities
OfficePro 2012
Enhance written and verbal communication skills
Keep technology skills up-to-date
International Association of Administrative
Professionals (IAAP)®
Professional Certification
Why certify?
Increase your skills and knowledge
Job advancement
Earn a higher salary
Raise your professional self-esteem
Possible college credit
Professional Certification
Achieving certification through IAAP —
internationally-recognized standard of excellence
Certification Programs:
In 1951 — originally known as the Certified Professional
Secretary (CPS)® Certification
In 2001 — added the Certified Administrative
Professional (CAP)® component
In November 2011 — IAAP went from a two rating system
to a one rating system, with areas of specialty
The base rating is the CAP
Two specialties:
Organizational Management (OM)
Technology Application Specialty (TA)
Chaffey College
Testing site approved in 2008
Study review courses
College credit
Industry challenge
How Do I Certify?
You can checkout the IAAP website:
http://www.iaap-hq.org/certification
or
Call 816.891.6600, ext. 2225,
E-mail: [email protected]
Contact:
Dolores Blanton, 909.652.7227
[email protected]
Sydney Alexander, CAP-OM
Executive Assistant
Marsh Risk & Insurance Services
Newport Beach, California
State of the Profession
Companies realize they must hire critical
administrative personnel
Technology advancements will have the most significant
impact on the way they do business
Office support professionals play a pivotal role in helping
business attract and retain clients
Office support professionals play a pivotal role in helping
companies control costs and reduce spending
Administrative professionals are increasingly assuming
responsibilities once reserved for managerial and
professional staff
Employers look for flexible, resourceful, and
committed candidates who can adapt quickly to
the corporate culture
Hiring Forecast
Administrative professional occupation
ranks among those with largest number of
job openings
65% of HR managers say it’s difficult to locate
skilled administrative professionals
63% of HR managers are concerned about losing
their best support personnel
Strong growth foreseen in the healthcare
industry
Opportunities are best for candidates with
extensive technical skills
Hiring Forecast
Salaries trend upward
Average increase in U.S. expected to be 3.4%
In-demand positions may exceed average
Senior Executive Assistant +4.5% ($44,250—$60,000)
Executive Assistant +4.4% ($37,750—$50,750)
Senior Administrative Assistant +4.4%
($34,500—$43,000)
Administrative Assistant +4% ($27,750—$36,750)
Entry-level Administrative Assistant +4.2%
($24,750—$30,500)
Office Clerk +3.2% ($21,000—$27,250)
Receptionist +3.5% ($21,750—$29,500)
Hiring Forecast
Employers pay higher wages for
Expert multilingual abilities
Up to 10%
Certified Administrative Professional (CAP)
designation
Up to 6%
Microsoft Office Specialist (MOS) certification
Up to 8%
C-level support
10% +
Employer Recruiting Checklist
Soft skills
Flexibility
Higher volume of projects
Learn / take on new responsibilities
Adapt quickly to changing demands
Communication skills
Interface with a broad spectrum of stakeholders
Multi-generational
Multi-cultural
Greater emphasis on writing abilities
Use of traditional and social media
Employer Recruiting Checklist
Technical expertise
Word, Excel, PowerPoint, Outlook
SharePoint
Database management
Access, FileMaker Pro
Raiser’s Edge (nonprofit management)
SAP (Enterprise Resource Planning)
Social media
Facebook, Twitter, LinkedIn
Employer Recruiting Checklist
Soft skills (continued)
Attire
Professional
Conservative style/color
Can-do mindset
Anticipate needs
Maintain confidentiality
Take action
Exceed expectations
Under-promise, over-deliver
Administrative Professionals Organizations
and Other Services Contact Information
IAAP® (International Association of Administrative Professionals®)
PO Box 20404
10502 NW Ambassador Drive
Kansas City, MO 64195-0404
816.891.6600
Web address: www.iaap-hq.org
Sponsors the Certified Administrative Professional® (CAP®) and Certified
Administrative Professional – Organizational Management® (CAP-OM®)
certifications and testing. Recertification required every 5 years.
OfficePRO Magazine: 9 issues per year
NALS, Inc. (NALS…the association for legal professionals©)
8159 East 41st Street
Tulsa, OK 74145
918.582.5188
Web address: www.nals.org
Sponsors the Accredited Legal Secretary, Professional Legal Secretary,
Professional Paralegal certifications and testing.
Administrative Professionals Organizations
and Other Services Contact Information
Legal Secretaries International Inc.
2302 Fannin Street, Suite 500
Houston, TX 77002-9136
Web address: www.legalsecretaries.org
Sponsors the Certified Legal Secretary Specialist (CL§),
certifications and testing.
AEAP (The Association of Executive and Administrative
Professionals)
900 South Washington Street, Suite G-13
Falls Church, VA 22046
Web address: www.theaeap.com
Administrative Professionals Organizations
and Other Services Contact Information
IVAA (International Virtual Assistants Association)
2360 Corporate Circle, Suite 400
Henderson, NV 89074
877.440.2750
Web address: www.ivaa.org
AHDI (Association for Healthcare Documentation Integrity,
formerly American Association of Medical Transcription)
4230 Kiernan Avenue, Suite 130
Modesto, CA 95356
800.982.2182 (toll free); 209.527.9620
Web address: www.ahdionline.org
Sponsors the Registered Medical Transcriptionist (RMT) and
Certified Medical Transcriptionist (CMT) certifications and
testing. Recredentialing required every 3 years.
Administrative Professionals Organizations
and Other Services Contact Information
OfficeTeam (a division of Robert Half International)
800.804.8367
Web address: www.officeteam.com
World’s leading staffing service specializing in the placement of
highly skilled office and administrative support professionals.
Robert Half International
Web address: www.rhi.com
World’s first and largest staffing firm with divisions specializing
in the fields of: accounting and finance; administrative
support; technology professionals; attorneys, paralegals, and
legal support personnel; and creative, advertising, marketing,
and web design professionals.
Administrative Professionals Organizations
and Other Services Contact Information
Triad Consulting
PO Box 930
Traverse City, MI 49685
231.269.3613
Web address: www.triadconsulting.com
Microcomputer solutions provider with a special focus on
education.
Google Education Website
A newly-improved website, which is a one-stop-shop for
Google in Education:
http://google.com/edu
A booklet, "Google in Education: A New and Open World
for Learning,” which describes how people are using
Google’s education resources:
http://google.com/edu/about.html
Are Administrative Assistants
In Demand?
Definitely!
What you/we need to meet demands
Be trained well by having/using
Qualified instructors
Available courses and programs
Up-to-date techniques and equipment
Industry input
Thank You!
Questions?
Comments?
Presenter Information
Donna Anderson, CAP-OM
Solano Community College
Fairfield, California
[email protected]
707.290.6161
www.solano.edu
Theresa Savarese
Santa Rosa Junior College
Santa Rosa, California
[email protected]
707.527.4693
www.santarosa.edu
Nancy Noe
San Diego City College
San Diego, California
[email protected]
619.388.3367
www.sdcity.edu
Peg Saragina
Dolores Blanton, CAP-OM
Linn-Benton Community College
Albany, Oregon
[email protected]
541.917.4290
www.linnbenton.edu
Chaffey College
Rancho Cucamonga, California
[email protected]
909.652.7227
dwww.chaffey.eu
Sydney Alexander, CAP-OM
Marsh Risk & Insurance Services
Newport Beach, California
[email protected]
949.399.5843
www.marsh.com
Special thanks to Patricia Pugnier, Instructional Assistant at San Diego City College,
for designing this PowerPoint presentation.